Water isn't reaching the filter

If water is not entering the filter, it is highly likely that the water level in your Pod is lower than the water level in the filter.
In order for water to flow into the chiller, the water level in the Pod must be higher than that of the filter. This is due to the force of gravity, which allows water to enter the chiller and filter unit.
So please try to fill the Pod with more water as this should solve the problem.

Tips:
- The pump should always be at ground level
- The pump should go before the 20 micron filter (if you got 2 filters the mesh one can go before the pump at ground level)

Air in the pipes will cause a bloackage: 
To remove air the fastet way is to close the top valve (keep the bottom one open) and manually suck some water through, this will fix the circualtion issue that may be causing water to not reach the filter.

If adjusting the water level does not resolve the issue, we kindly request that you provide us with a video of your setup by emailing it to support@primalice.co
Our team will review the footage carefully and provide you with a suitable solution to address the problem.